Job Details

Crisis Line Counselor I

We are seeking a calm, reliable, and tech-savvy Crisis Line Counselor I to provide crisis intervention and suicide prevention support. This role includes answering crisis calls, texts, and chats, scheduling follow-ups, referring individuals to appropriate community resources, and occasionally accompanying Mobile Crisis staff on in-person community responses.

Key Responsibilities:

• Provide immediate crisis and suicide intervention support via phone, text, and chat
• Refer callers to appropriate behavioral health, substance use, and emergency resources
• Monitor the status of active cases through follow-up
• Schedule appointments for after-hours callers
• Accompany Mobile Crisis staff on community-based responses when needed
• Document all interactions accurately and in a timely manner
• Use programs such as Microsoft Word, Outlook, Excel, and Avatar (EHR)

Qualifications:

• High School Diploma or GED (required)
• Experience in behavioral health, crisis intervention, or call center settings preferred
• Strong multitasking and communication skills
• Proficient in Microsoft Office and basic EHR systems (Avatar experience a plus)
• General knowledge of mental health, substance use, and crisis resources
• Ability to remain calm in high-stress situations and handle sensitive conversations
• Must be comfortable working overnight and occasionally responding in the field

Compensation:

• Starting at $18/hour
• Increase to $20/hour within the first year by passing proficiency exams

Schedule:

• Saturday 8:15 PM – 8:30 AM
• Flexibility to cover additional shifts during staff vacations as needed