Job Details

Mobile Crisis Worker

Salary Range $26.35 Hourly Position Type Full Time Job Shift Any Education Level 4 Year Degree Travel Percentage Up to 50% Category Nonprofit - Social Services

Job Summary

The Mobile Crisis Worker position assists community members and their family/legal guardians when a crisis arises. Responsible for the screening, management, and stabilization of the crisis as identified by the member/family. Collaborates and engages with community resources to prevent the need for incarceration, out of home placement or involuntary commitment. Provides education & resources to the consumers family/legal guardian to promote resilience and recovery.

Duties and Responsibilities

• Engages and communicates effectively with individuals and families, physicians, health care providers, law enforcement, internal team members, etc.
• Provides face to face and phone crisis support/services to individuals in their natural environment, via the crisis line, walk-ins, or on scheduled crisis visits.
• Answers all incoming calls quickly with standard greeting and screening protocol.
• Provides crisis screening/assessment/support visit within an hour of the crisis call unless approved by supervisor.
• Provides case consultation to staff as requested.
• Completes crisis safety plans on individuals when clinically indicated.
• Receives calls and refers individuals and families to additional services based on individual consumer need.
• Works different shifts and for additional compensation, provides on call coverage for mobile crisis.
• Completes shift reports to the oncoming shift. Completes all documentation by end of shift.
• Provides hand off communication to staff when an active Prestera Health Services individual accesses crisis services for support.
• Completes follow-up activities with assigned consumers.
• Utilizes technology to the fullest degree possible to expedite crisis service processes for the consumer and other collaborating partners.
• Attends all departmental and center meetings/trainings as assigned.
• Adheres to confidentiality, HIPAA, and risk management policies and procedures including but not limited to completing Incident Reports.

Qualifications

Experience, Knowledge, and Skill Requirements:

• At least one year of experience or prior training working with mental health and substance abuse population is required. Knowledge of community resources related to psychiatric services is preferred.
• Must attain and maintain certification in Non-violent Crisis Intervention and CPR/First Aid during employment.
• Must have a high level of interpersonal skills to handle sensitive and confidential situations.
• Possess strong written and verbal communication skills in conjunction with strong time management and organizational skills with the ability to complete multiple tasks and high volume of work with deadlines.
• Must be able to lift up to 20 lbs.

Education and Training Requirements:

Bachelor's Degree in a Human Services Field (Psychology, Counseling, Social Work, Sociology or Criminal Justice).