Job Details

Controls Specialist

Ashland Credit Union is a non-profit and member-owned credit union that has been providing exceptional service to members for over 80 years. Continued growth and adaptability are what has allowed ACU to always be a trustworthy answer for staff and members along whatever journey in life they are on. At Ashland Credit Union, we embolden our members to achieve their financial goals. Along life's journey, it is our mission that staff, members, and the community we serve can count on ACU for guidance as they strive to achieve more in life.

ACU has an exciting opportunity for a Controls Specialist to join our Controls Department in Ashland, Kentucky. This position is...

Job Responsibilities:

• Act as the backup to the Bank Secrecy Act officer.
• Process consumer lien releases, utilizing ACU's internal lien release tracking system, adhering to all policies and procedures related to the processing of Consumer Lending lien release requests.
• Maintain an organized filing system for lien releases.
• Answer title lien release related member inquiries or concerns in person, by email, fax, or telephone in a professional manner.
• Act as the Single Point of Contact for ACU for insurance claim related scenarios. This includes GAP claims, debt protection claims, and life insurance claims.
• Assist the Controls Manager in preparing Supervisory Committee documents.
• Other duties as requested by the Controls Manager or the Chief Risk Officer

Education & Experience Requirements:

• High School Diploma or Equivalent
• Experience with vehicle titles
• Experience with handling consumer lending insurance claims
• Understanding of federal, state, and local laws and regulations as they apply the release of titles
• Ability to collaborate with other managers and work to create balanced processes that satisfy the interests of both parties.

Required Skills & Abilities:

• Ability to work Monday thru Friday 8am to 5pm EST
• Ashland Credit Union is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We are committed to diversity and inclusion in the workplace and do not discriminate on the basis of race, sex, age, handicap, religion, natural origin or any other basis of protected class or where prohibited by law.