Job Details

A company is looking for an Associate Manager, Customer Support.Key ResponsibilitiesLead daily activities of a 10+ member Support Technician team to ensure productivity and quality customer experienceEnhance performance and customer satisfaction through coaching, monitoring, and effective escalation managementCollaborate with Sales, QA, Billing, and Product teams to improve customer outcomes and team effectivenessRequired Qualifications2+ years of experience leading Customer Support or Contact Center teams2+ years of experience with Applied EpicBachelor's degree or equivalent practical experience in Customer Support or Contact Center leadershipStrong analytical and decision-making skillsEffective people leadership skills, including coaching and mentoring