Job Details

A company is looking for a Customer Experience Specialist - Tier 2 Healthcare.Key ResponsibilitiesProvide high-level customer service by responding to inquiries via telephone or emailResearch and resolve customer problems and errors, including issues related to fraud support and internet operationsAct as a liaison between customers and various departments to resolve complex customer or technology issuesRequired QualificationsHigh school diploma or equivalentTypically three to four years of directly related work experienceMust successfully complete specialized skill training in the specialty skills associated with senior-level rolesExperience with Healthcare Payment Technology and Merchant Credit Card Devices is highly preferredInternal preferred experience in Merchant Payment Services and troubleshooting credit card devices