Job Details

Overview

Are you ready to take your career to the next level? ServiceLink, one of the top providers in the mortgage services industry, seeks an individual with a solid work history in the mortgage or real estate industry, to join our team as a Loan Modification Title Associate. The ideal candidate will enjoy working with clients, both internal and external; be detail oriented; and is driven to meet tight deadlines in a fast paced environment. If you are ready for a career and not just your next job, now is the time to join our team and become a part of something big.

Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future.

A DAY IN THE LIFE

In this role, you will...

• Open national title orders.

• Assist with setting up new clients.

• Provide daily reporting of new national title orders.

• Work with clients, addressing their inquiries and receiving feedback from the clients.

WHO YOU ARE

You possess ...

• A penchant for excellence. You will use your strong attention to detail to maintain our quality standards.

• The ability to multitask in a fast paced environment, especially the ability to work in multiple systems at once.

• Excellent verbal and written communication skills.

• The ability to quickly learn new skills, processes and procedures.

Responsibilities

• Assist with opening national title orders.

• Maintain open communication with internal staff, clients, management, etc.

• Be a contact for client escalation issues.

• Assist with the implementation of new clients.

• Provide reporting of new orders and communicate with the business unit on turm times.

• Address inquiries and feedback from clients, internal staff, and management companies professionally and in a timely manner.

• All other duties as assigned.

Qualifications

• High School diploma or equivalent required.

• 1+ years' experience of administrative work and customer service.

• Knowledge of real estate, title insurance industry, and vendor management.

• Proven customer service skills.

• Must be able to use and have advanced computer skills and be proficient in the Microsoft software products.