Job Details

ESSENTIAL JOB FUNCTIONS

As a Facilities Maintenance Technician, your key responsibilities will include, but are not limited to:

• Conduct preventative maintenance and repairs across 50-75 restaurant locations (e.g., ice machines, water heaters, misting systems).
• Customize preventive maintenance schedules for assigned systems to enhance the safe and efficient operation of restaurants, while developing specific schedules to minimize maintenance costs.
• Train restaurant managers and staff on basic maintenance and troubleshooting techniques.
• Monitor facility maintenance processes, reporting any issues to ensure smooth operations.
• Provide concise summaries of activities and accomplishments during each site visit to the Operations Team.
• Act as the intermediary between restaurants and contractors on warranty issues related to assigned systems.
• Support corporate initiatives through effective communication and field support.
• Assist in identifying contractor performance gaps during reinvestment or repair projects.
• Diagnose, troubleshoot, and repair commercial kitchen equipment efficiently.
• Communicate updates regarding parts orders and repairs with both the corporate office and individual stores.
• Complete service calls promptly and accurately.
• Regularly audit truck inventory to ensure stock availability of essential parts.
• Carry out intermediate-level equipment and accessory installations.
• Conduct regular surveys of safety devices and equipment.
• Maintain a safe condition for all equipment, parts inventory, and tools in your service vehicle.
• Request necessary equipment, parts, and supplies to maintain appropriate inventory levels and ensure readiness for repairs/installation tasks.
• Produce detailed service reports that accurately reflect the conditions encountered during service calls.
• Operate service vehicles responsibly and safely.

TRAVEL REQUIREMENT

Up to 75% travel required.

QUALIFICATIONS

• Excellent and professional communication skills, capable of interacting with customers and management at various levels.
• Ability to manage multiple projects simultaneously while maintaining organization.
• Self-motivated with the ability to work independently in a dynamic environment.
• Hands-on approach to all tasks and projects.
• Strong problem-solving skills in complex situations.
• Must possess neat handwriting and be proficient in paperwork management.
• Skilled in troubleshooting, testing, repairing, and servicing foodservice equipment.
• Background in automotive, electrical, installation, and mechanical fields is beneficial.
• Clean driving record required.
• Able to lift up to 70 lbs.

EDUCATION AND EXPERIENCE GUIDELINES

• Education: High school diploma/GED required; or an equivalent combination of education and experience.
• Experience: Minimum of 3 years in commercial kitchen repair.

STANDARD WORK HOURS

Monday to Friday; some weekend and evening travel may be required. Standard hours typically range from 8:00 AM to 5:00 PM, with variations expected during restaurant operating hours.

Required qualifications:

• Legally authorized to work in the United States.
• 18 years or older.