Job Details

The Patient Representative is a positive, creative, problem solver who helps drive patient experiences to the 99th percentile. This position interacts with and supports team members and Leaders in demonstrating behaviors that will drive best business outcomes. DUTIES AND ESSENTIAL FUNCTIONS Overall performance rating of below indicated essential job duties: Rounds on patients and family members daily to ensure excellent service quality care shares rounding feedback with Team Members and Leaders Reinforces and recognizes team members and leaders behaviors that drive excellent service and quality care Creatively problem solves with patients, family members and KDHS Team Members and Leaders to quickly resolve any issues or concerns Looks for process improvements and makes suggestions for improvement EDUCATION/ LICENSE/ CERTIFICATIONS/ OTHER REQUIREMENTS Minimum requirement: High school diploma or equivalent required and 2 years experience working in customer service Excellent communicatio...Patient, Representative, Leader, Retail, Healthcare, Team Member