Job Details

* JOB SUMMARY
* Assists the department with clerical/administrative duties in an effort to maintain smooth operations of department, enhanced customer experience and improved quality.
* DUTIES AND ESSENTIAL FUNCTIONS
* Overall performance rating of below indicated essential job duties:
* Courteously greets customers and answers phone calls and routes calls or takes accurate messages as appropriate and follows-up as necessary.
* Ensures accurate revenue cycle information by registering patients in EPIC, scheduling appropriately based on orders, performing insurance verification and pre-certification if necessary.
* Assists customers with questions or concerns and provides appropriate answers or directs to appropriate individual.
* Ensures that all general office duties such as, but not limited to mailing, word processing, filing/scanning, paperwork processing, maintaining/ordering supplies are done in a professional and efficient manner.
* Maintains organized work area for optimal efficiency.
* Performs general record keeping functions specific to the department and in accordance with established procedures such as, but not limited to file maintenance, logs and reports as assigned by leadership.
* Processes information requests, such as medical records requests, in a timely manner while maintaining confidentiality
* Collects payments from patients applicable to the services being provided and follows established policies and protocols associated with handling cash, checks, credit cards and payroll deduction.
* Works in multiple registration locations and/or areas as assigned
* EDUCATION/LICENSE/CERTIFICATION/OTHER REQUIREMENTS
* Minimum requirement:
* High School Diploma or GED.
* Must type 35 words per minute
* Preferred qualifications:
* Associate's Degree
* One year healthcare related experience
* WORKING ENVIRONMENT
* Works indoors in an office/clinic setting
* The noise level is usually moderate
* PHYSICAL DEMANDS
* Constantly required to maintain a stationary position behind a computer.
* Frequently required to move about inside the department.
* Constantly required to communicate telephonically and face to face with colleagues and customers.
* Constantly required to operate a computer and telephone.
* Constantly required to lift and/or move up to 10 pounds.
* Frequently required to lift and/or move up to 25 pounds.
* Occasionally required to lift and/or move up to 50 pounds
* Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception