Job Details

The Director of Compliance Operations will serve as a key leader in ensuring that all Village Caregiving offices within Region 5 - including Colorado, Illinois, Iowa, Minnesota, Nebraska, and Wyoming - operate in full compliance with state, federal, and payer source regulations. This role will guide the development, implementation, and oversight of organization-wide compliance practices while supporting local offices in audit readiness and ongoing quality initiatives.

The Director will work collaboratively across departments to establish best practices, align compliance efforts with quality care goals, and proactively identify and resolve potential compliance risks. This individual will play a vital role in maintaining the integrity, consistency, and excellence of Village Caregiving's services throughout the region.

This position reports to the Corporate Office in Barboursville, WV. Relocation is not required - the role can be performed remotely, with proximity to Region 5 preferred.

Benefits:

• 401(k) with 4% employer match
• Comprehensive health, dental, and vision insurance
• Flexible vacation/sick day policy
• Yearly salary reviews
• Positive and collaborative work environment

Key Responsibilities:

• Compliance Oversight: Ensure that regional offices comply with all relevant state, federal, and Medicaid program regulations.
• Audit Preparation: Provide guidance, ensure necessary documentation is in order, and communicate with payer source and/or state representatives.
• Training and Education: Design and implement training programs for office staff on compliance protocols, regulations, and audit readiness.
• Cross-functional Collaboration: Work closely with various internal teams (e.g., HR, Legal, Business Operations) to integrate compliance practices into day-to-day operations.
• Serve as a resource for staff regarding compliance-related inquiries.
• Incident Investigation: Investigate compliance-related issues or complaints and take appropriate corrective actions to address any deficiencies.
• Continuous Improvement: Proactively identify opportunities to streamline and improve compliance processes, ensuring that the regional offices not only meet regulatory requirements but also exceed industry standards.

Requirements:

• Strong leadership skills and the ability to motivate and inspire a team
• Excellent problem-solving and decision-making abilities
• Be able to respond to concerns from Directors efficiently
• Strong knowledge of program regulations, federal regulations, and industry standards
• Excellent organizational skills with the ability to prioritize tasks and manage multiple projects
• Exceptional interpersonal and communication skills
• Detail-oriented with a keen ability to identify risks and implement solutions
• Semi-monthly travel