Job Details

Overview

TEKsystems is hiring a group of Online Banking Specialists to assist a client located in the Wakefield, Massachusetts area. These positions will offer a fully REMOTE schedule once training is completed. This position is a great, foot in the door opportunity with upward mobility and growth available.

Qualifications

• Minimum 1-2 years of customer service experience in a fast-paced environment (open to corporate settings, retail, restaurant, hospitality, etc.)
• Friendly, outgoing, positive, can-do attitude
• Ability to articulate solutions in a demanding environment
• Previous retail banking experience highly preferred but not required

Job Description

• Provide outstanding service via phone and email to all online banking end users with an outgoing personality and professionalism; successfully address customer questions and concerns
• Provide a high level of customer service to all online banking end users
• Provide support to online banking call volume for the customer service center

Hours/Shift

Training (8-10 weeks): MondayFriday 8:30am5:00pm. After training, employees will work a 40-hour shift between 7am8pm MondayFriday and may be required to work Saturday hours 8am3pm.

Pay

$20-23/hr (based on experience)

Additional Details

• This position is an immediate need/immediate hire and is looking to start in the next couple of weeks. Interviews will begin as soon as early next week.
• Work location: Hybrid position in Wakefield, MA.

Benefits & Eligibility

Pay range for this position is $20.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, benefits may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan
• Life Insurance (Voluntary Life & AD&D)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application & About TEKsystems

To apply, please submit your most up-to-date resume. A recruiter will contact you as soon as possible. This position is anticipated to close on Oct 2, 2025.

About TEKsystems: Were partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. TEKsystems is an Allegis Group company and an equal opportunity employer. We will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.