Job Details

The System Training Analyst responsible for training clinicians on proper use of the clinical information systems used to document patient care. This includes transitioning programs from documenting on paper to using electronic systems, ongoing documentation support and new user training. The System Training Analyst works closely with the EMR Education Coordinator to deliver high quality training and materials that are in-line with providing value-based care.

System Specific Duties and Responsibilities:

• Develop and continuously update training materials for various training sessions (Orientation, Advanced, Refresher classes, Helpful Hints, Frequently Asked Questions).
• Ensures EMR workflow and training are geared towards providing value-based care.

• Conduct general training sessions with users, new and current, as needed.
• Create schedule of training courses & conduct those trainings to increase all departments use and satisfaction in the EHR
• Assist in system administration development and customization.
• Maintain knowledge of our standard configurations.
• Conduct observations of users in their environment to identify areas for improvement and suggestions for work-flow redesign.
• Create a recurring schedule to make sure all departments in all facilities working with the EHR
• Work closely with the EMR Education Coordinator to establish training schedules across all entities.
• Ability to work on several projects simultaneously.
• Ability to complete projects with tight deadlines and time constraints.
• Strong ability to identify potential issues and participate in their resolution.
• Answers support calls in a respectful manner and logs tickets timely to help track and audit customer issues
• Provides immediate troubleshooting assistance when necessary to ensure continued efficient operation of the systems
• Demonstrates patience when working with customers for support
• Works independently under general direction of supervisor
• Act as a liaison between the IT department, operations, and software vendors regarding specific software product issues.
• Attends meetings as requested to help learn and support customer needs
• Communicate in a clear and concise manner to aid in customer understanding of system functionality
• Create or log an enhancement for creation of specialized queries at the request of nurse managers
• Use positive language to create positive perceptions about company, software and service
• Maintain a positive persona even when dealing with frustrated customers in no win situations
• Maintain good time management for processes and projects and be transparent
• Document issue resolution well and communicate to peers for improved support
• Don't accept the "status quo" as a customer solution, but strive for service excellence in process and practice
• Performs other functions as requested

Education:

• Bachelor's degree in clinical field, Project Management, or Business.

Bachelor's Degree in related field (As Described Above) + 1 year work experience

• 3 years education + 3 years work experience
• 2 years education + 5 years work experience
• 1 year education + 7 years work experience
• 0 college education + 9 years work experience

The kind of position-related experience includes:

• Strong knowledge of EMR system.
• Strong interpersonal skills including the ability to work well with people with different backgrounds.
• Strong organizational, analytical and time management skills
• General operating systems, word processing, spreadsheet applications, e-mail, and applications
• Continuously transforming system to enhance the customer experience Strives to be the best; stretches own capabilities to continuously improve. Sets a positive example for others
• Capable of managing multiple simultaneous projects and processes while adjusting to shifting priorities, expectations and timetables
• Maintains current knowledge of processes for supported solutions
• Create and deploy feedback mechanism for end users
• Develops unit, system and regression test scripts for all solutions owned by analyst for testing database integrity
• Assist in development and testing of integration test scripts across all impacted applications
• Demonstrates honesty, discretion in conduct, and confidentiality in conversation in all of work environment
• Reports patient safety concerns and hazardous conditions in a timely and appropriate manner
• Design workflow and training processes in a method to reduce redundancy and increase retention

Physical Demand

Ability to push/pull light objects less than 20 pounds; perform simple manipulative skills such as writing, collating, and grasping objects; perform tasks that require eye-hand coordination such as operating computers and keyboarding skills; perform gross motor coordination such as reaching, turning, and moving about; be mobile and move from one place to another; hearing normal sounds with some background noise; hearing normal sounds with some background noise, perform moderately difficult manipulative skills; see objects closely.