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University Housing - Assistant Director of Operations Join to apply for the University Housing - Assistant Director of Operations role at COCMUniversity Housing - Assistant Director of Operations 2 days ago Be among the first 25 applicantsJoin to apply for the University Housing - Assistant Director of Operations role at COCMGet AI-powered advice on this job and more exclusive features.This range is provided by COCM. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range $47,000.00/yr - $52,000.00/yrJob Title: Assistant Director of OperationsReports To: Director of OperationsLocation: The First Year Residence Halls – Marshall UniversityCompensation: $47,000.00-$52,000.00 and a comprehensive benefits packageFLSA Status: Non-ExemptCompany InformationCapstone On-Campus Management (COCM), with headquarters in Birmingham, Alabama, is a group of student housing professionals focused exclusively on the management of housing communities owned by non-profits and/or highly affiliated with a university.SummaryThe Assistant Director of Operations works in the administrative office under the direction of the Director. The primary responsibilities are customer relations/service, processing accounts payable/receivable, generating regular and reoccurring reports, and maintaining up to date vendor and resident files.Essential Duties And Responsibilities Are As FollowsAssume leadership role in absence of Director.Ensure incoming and outgoing mail is processed.Maintain and use office equipment and supplies.Receive and process invoices.Coordinate daily deposits of accounts receivable.Provide accurate records with regards to past due accounts and assist with collections as necessary.Maintain/update office documents such as resident floor chart roster, publication forms, key log, equipment log, student desk schedule, LSR,etc .Be a customer service representative of the community.Assist in coordinating projects (such as turn and vendor management).Secure appropriate insurance and paperwork from vendors and facilitate vendor setup process.Assist in maintaining policy and procedure manuals and maintaining key logs and protocol.Accept, process, and file applications as necessary.Process room / space assignments.Maintain rosters and resident data.Assist with application and contract audits as necessary.Answer questions pertaining to the Housing Contract & housing community.Assist with creating and reviewing marketing materials.Serve on professional staff on-call duty rotation.Train and s upervise a Student Office Coordinator and a team of Student Desk AssistantsMinimum QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.Bachelor's degree in business or related fields.Must have comfort and confidence in managing confidential crisis issues.Must possess effective skills in customer service, group facilitation, leadership and organization.Must possess strong interpersonal, communication (oral and written) skills, computer competency (Word, Excel, content management systems, etc.), and the ability to work with a diverse population.Preferred QualificationsBachelor's degree in business or related fields.Experience in higher education administration and/or property management.A comprehensive understanding of student development, student personnel, and adjudication.Experience working with a diverse group of students.The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is mid-to-high paced. The noise level is usually moderate. May drive a property vehicle as needed when performing work related tasks.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk, climb stairs, and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.This is not employment contract.Salary commensurate with experience. Competitive benefits package, including health benefits, dental benefits, vision coverage, and 401K.If you are unable to apply because of incompatible assistive technology or a disability, please contact COCM Recruitment from our website. We will make every effort to respond to your request for assistance as soon as possible.To provide equal employment opportunities to all individuals, employment decisions at Capstone On-Campus Management (COCM) will be based on qualifications and abilities. COCM does not discriminate in employment opportunities or practices based on race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status or any other characteristic protected by law.Seniority level Seniority level Mid-Senior levelEmployment type Employment type Full-timeJob function Job function AdministrativeIndustries Business Consulting and ServicesReferrals increase your chances of interviewing at COCM by 2xSign in to set job alerts for “Housing Assistant” roles. Trust Administrative Assistant 2 - Huntington, WV Graduate Assistant - Three Positions Available GA - JHC Programming Fall 2025/Spring 2026 We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr