Job Details

The Financial Systems Analys will maintain Financial Information Systems and related technology solutions as assigned, and provide support to end-user departments within the Mountain Health System. This role will provide day-to-day/routine system maintenance, for application systems, as well as first-level end-user support, training and response to system issues and outages as reported.

• Writes instruction manuals and other documentation for application systems, processes, and procedures related to system use, maintenance, and operation.
• Consults with end-users to discover opportunities for process improvement and increase user effectiveness/productivity using application systems..
• Perform system testing and validation on a regular basis as necessary to for system patches and upgrades to ensure quality and functionality.
• Builds and maintains relationships with software and support vendors to ensure system issues are documented and addressed by the vendor in a timely manner.
• Stays informed about recommended/required application updates. Ensures I.S. and user departments are informed of any overdue updates, and ensures the hardware in use meets software vendor minimum recommended specifications.
• Participates in implementation/upgrade/migration projects as required to provide system process knowledge, perform configuration tasks, write/run reports, and other tasks in support of the project team as assigned.
• Promotes the use of best practices of application system in the user community.
• Completes goals as assigned by applications directors, managers, or supervisors.
• Maintains confidentiality of information encountered in support of application systems as outline in the Health Insurance Portability and Accountability Act (HIPAA).
• Performs minor fixes/repairs to PC hardware, Operating Systems, and peripheral devices (printers, scanners, readers, user input devices, etc.). Continuously transforming system to enhance the customer experience
• Strives to be the best; stretches own capabilities to continuously improve. Sets a positive example for others
• Capable of managing multiple simultaneous projects and processes while adjusting to shifting priorities, expectations and timetables
• Maintains current knowledge of processes for supported solutions
• Create and deploy feedback mechanism for end users
• Develops unit, system and regression test scripts for all solutions owned by analyst for testing database integrity
• Assist in development and testing of integration test scripts across all impacted applications
• Demonstrates honesty, discretion in conduct, and confidentiality in conversation in all of work environment
• Reports patient safety concerns and hazardous conditions in a timely and appropriate manner
• Streamline systems to reduce redundancy of documentation impacting patient care
• Answers support calls in a respectful manner and logs tickets timely to help track and audit customer issues
• Provides immediate troubleshooting assistance when necessary to ensure continued efficient operation of the systems
• Demonstrates patience when working with customers for support
• Works independently under general direction of supervisor
• Attends meetings as requested to help learn and support customer needs
• Communicate in a clear and concise manner to aid in customer understanding of system functionality
• Create or log an enhancement for creation of specialized queries at the request of nurse managers
• Use positive language to create positive perceptions about company, software and service
• Maintain a positive persona even when dealing with frustrated customers in no win situations
• Maintain good time management for processes and projects and be transparent
• Document issue resolution well and communicate to peers for improved support
• Don't accept the "status quo" as a customer solution, but strive for service excellence in process and practice
• Performs other functions as requested.

• Degree in Health Information Management or Information Systems or related field required; or college level study leading to a Registered Health Information Technician (RHIT) certification by the American Health Information Management Association. Bachelor's Degree in related field (As Described Above) + 1 year work experience
• 3 years education + 3 years work experience
• 2 years education + 5 years work experience
• 1 year education + 7 years work experience
• 0 college education + 9 years work experience

• Experience providing customer/end-user support of information systems, operating systems, software applications, and related hardware.
• Working knowledge of typical business applications such as Microsoft Outlook, Word, Excel, Access, PowerPoint, OneNote, etc.
• Basic knowledge of Networking, authentication, operation and navigation.
• Good interpersonal skills to interact with diverse user community and groups.
• Analytical skills required to support, maintain, train and trouble-shoot as
• Must have excellent customer service skills including courtesy, honesty, discretion in conduct and confidentiality associated with all areas of the work environment.