Job Details

Service BDC Representative/Appointment Scheduler - URGENTLY HIRING!

Are you a team player and customer focused? Are you reliable and hardworking? Are you looking for a career with a growing organization and opportunities for advancement? If so, we want to speak with you.

Our rapid growth and fast-paced environment make this an awesome place to work. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated.

Salary plus bonuses!

Job Requirements:

• Answer inbound calls
• Answer all caller questions, using available tools and training
• Set service appointments
• Responds to email leads and in person appointment requests
• Outbound calling to confirm service appointments
• Outbound calling to schedule a new recall or service campaign
• Check on parts inventory for job being schedule whether it is a recall or service campaign
• Call guests and set up appointments once a special ordered part arrives.
• Customer follow-up i.e. missed appointments, cancelled appointments, 6 month no service calls

• Energetic Personality
• Great phone skills
• Previous experience in customer service roles