Job Details

* Achieve Placement

+ Jan 23, 2020

+

+ 1 min read

**Customer Service/Office Administrator Lewisburg, WV**

**Job Purpose:** The Customer Service/Office Administrator is the face of the company to most of our clients. The role greets customers, answers their calls, helps them place orders, procures materials as needed to fulfill orders, and provides administrative support to the order processing, production, and fulfillment functions of the business. As such, a sunny disposition and an overarching attention to detail are required.

**Tasks:**

Receiving calls and emails, and greeting walk-in customers

Efficiently helping customers determine their needs, budget and timeframe

Working with a computerized order management system, route customer orders to the proper areas of the company

Follow up with customers for order approvals and initial payments

Order materials to fulfill orders

Assist with receiving and shipping of materials as needed

Troubleshooting problems as they arise

Assist in detecting quality defects to prevent further recurrence

Notify customer of order completion

Provide administrative support to the business as needed

Other tasks as required to support the production in the shop

**Requirements:**

Must be an enthusiastic team member

The ability to thrive in a dynamic work environment

Attention to detail

Problem solving and organizational skills

Integrity and stellar attendance

Strong time management, self-motivating, and self-managing skills

Excellent written and verbal communication skills

Solid math skills

Experience with office productivity tools such as Word and Excel

Solid general computer experience

**Nice to have:**

Previous experience in a professional office setting or in a professional customer service setting

**Education and Experience:**

High School Degree, minimum

2+ years of general work experience